Frequently Asked Questions

Yes, our Services are completely free with no hidden charges, subscriptions, or payment requirements. We provide our URL processing services at no cost to users.

No account creation is required. You can use our Services immediately without any sign-up process, personal information, or registration.

We provide URL processing services for various third-party platforms. Platform support may change without notice due to:

• Platform policy updates
• Technical changes by platform providers
• Legal or compliance requirements

Note: We cannot guarantee continuous support for any specific platform.

Our service processes URLs in real-time by:

1. Analyzing the provided URL
2. Directing users to publicly accessible content URLs
3. Acting solely as a technical intermediary

We do not store, host, mirror, or redistribute any content. All processing happens in real-time without data retention.

If you're experiencing issues, please check:

Common Issues:

• Invalid URL: Ensure the URL is correct and publicly accessible
• Private content: We can only process publicly available content
• Platform changes: Third-party platforms may have updated their systems
• Network issues: Check your internet connection
• Browser compatibility: Try a different browser or clear your cache

Platform-Specific Issues:

• Content may have been removed or made private
• Platform may have implemented new restrictions
• Account-specific content requires platform login (which we don't support)

This typically means:

• Content is private or restricted
• Content has been deleted
• Platform requires login/authentication
• Geographic restrictions apply
• Platform has blocked automated access

Solution: Access the content directly through the platform's official website or app.

For best results:

• Use updated browsers (Chrome, Firefox, Safari, Edge)
• Enable JavaScript
• Disable ad blockers temporarily
• Clear browser cache and cookies
• Try incognito/private browsing mode

On mobile devices:

• Use the platform's official app when possible
• Ensure stable internet connection
• Try desktop version if mobile version fails
• Check if platform has mobile-specific restrictions

Platform support may change due to:

• Platform policy updates
• Technical changes by platforms
• Legal compliance requirements
• Platform blocking automated access
• Changes in platform APIs or structure

This is normal and expected. We adapt when possible but cannot guarantee continuous support.

We are committed to minimal data collection:

We DO NOT collect:

• Personal information
• User accounts or profiles
• URL requests or processing history
• Downloaded content or files

We MAY collect:

• Anonymous analytics data (via Google Analytics)
• Basic technical information (browser type, anonymized IP)

For complete details, see our Privacy Policy.

Yes. We implement reasonable security measures and follow privacy-by-design principles:

• No personal data storage
• No request history retention
• Minimal data collection
• Secure processing protocols

However, no online service is entirely risk-free. Use our Services at your own discretion.

No. We do not store, host, mirror, or maintain copies of any processed content. All processing is done in real-time, and no content is retained on our servers.

If you believe content accessed through our service infringes your copyright, contact us at support@savekit.io with:

Required Information:

• Your contact information and authority to act
• Identification of the copyrighted work
• Specific URLs or content in question
• Statement of good faith belief that use is unauthorized
• Statement that the information provided is accurate

Note: We process URLs but do not host content. You may also need to contact the original platform directly.

User Responsibility: You are solely responsible for ensuring your usage complies with:

• All applicable laws and regulations
• Third-party platform Terms of Service
• Copyright and intellectual property laws
• Your local jurisdiction's requirements

Our Role: We provide a technical tool. Like any tool, it can be used legally or illegally depending on the user's actions and intent.

Copyright Compliance Required: Users must ensure they have legal rights to access any content. This includes:

• Obtaining proper permissions from content owners
• Complying with fair use principles
• Respecting intellectual property rights
• Following platform-specific terms

We do not encourage or facilitate copyright infringement. Users who violate copyright laws do so at their own legal risk.

Mandatory Compliance: Users must comply with each platform's:

• Terms of Service
• Community Guidelines
• Usage policies
• Content restrictions

Consequences of Violations:

• Account restrictions on those platforms
• Legal action by platform owners
• Immediate termination of access to our Services

We are not responsible for platform policy violations.

No. Our Services are provided for personal, non-commercial use only. Commercial usage is strictly prohibited and may result in:

• Immediate service termination
• Legal action
• Platform complaints

Content quality depends entirely on what the original platform provides. We process URLs to access the highest quality available from the source platform, but we cannot enhance or modify content quality.

While we don't impose strict limits, we implement fair usage policies to ensure quality service for all users. Excessive automated usage may result in temporary restrictions.

Prohibited: Automated systems, bots, scripts, or commercial usage.

We cannot:

• Access private or restricted content
• Bypass platform authentication requirements
• Guarantee content availability
• Provide customer support for third-party platforms
• Modify or enhance content quality
• Store or backup your content
• Provide legal advice or copyright guidance
• Guarantee service uptime or availability

Contact us for:

• Service-related technical issues
• Privacy or legal questions
• Copyright concerns
• Terms of Service clarifications

Do NOT contact us for:

• Third-party platform account issues
• Content that violates platform terms
• General platform usage questions
• Legal advice requests

Email: support@savekit.io

Response Times:

• General questions: 24-48 hours
• Technical issues: 48-72 hours
• Legal matters: 3-5 business days

Before contacting us:

• Review this FAQ
• Check our Terms of Service and Privacy Policy
• Try basic troubleshooting steps

We welcome constructive feedback and suggestions. Send requests to support@savekit.io.

Please note:

• We cannot guarantee implementation of requested features
• Platform support depends on technical feasibility and legal compliance
• Response times may vary for feature requests